Lakey’s Bike Hire has been on a fast track to growth recently. With more customers, new management, and a mix of full-time and seasonal staff, owner Will Glenn knew it was time to make sure everyone at Lakey’s shared the same vison. He wanted his team to feel connected to the company’s mission and values, especially as they navigated this exciting phase of expansion.
That’s when Will turned to Snap for a Values Workshop, aimed at bringing his team together and shaping a strong, unified culture.
Bringing the Team Together
During the workshop, Snap founder Tom led the team through interactive sessions designed to uncover their core values. It wasn’t just about picking buzzwords; it was about having real conversations, understanding each other’s perspectives, and creating a culture that everyone could be proud of.
Will shared his thoughts after the workshop:
“The culture of our business is a top priority. If our employees are happy and aligned, then so are our customers. The values workshop with Snap was fantastic — it was really helpful to hear what our employees value, how we can support them, and getting them to define their behaviours to keep our values alive made it all so practical. The culture deck we received afterward has also been a great resource for keeping everyone, especially our seasonal staff, on the same page.”
The Result: A Stronger, More Unified Team
The workshop wasn’t just a one-time event; it was the beginning of a new chapter for Lakey’s. Snap created a tailored culture deck for Lakey’s, capturing the company’s mission, vision, values, and the behaviours that support them (plus more!). This deck serves as a guide for all employees, ensuring everyone understands and embodies the values that make Lakey’s unique.
The culture deck has been instrumental in onboarding new hires and reinforcing the values that define Lakey’s. It emphasises their commitment to being friendly, adventurous, reliable, knowledgeable, innovative, and passionate — qualities that shine through in everything they do, from customer service to daily operations.
Why Values Matter
Lakey’s experience is a testament to the power of investing in company culture. When everyone’s pedalling in the same direction, the whole business rides smoother. A strong, well-defined culture helps align your team with your business goals, creates a positive work environment, and leads to happier customers.
It’s not just about what you do; it’s about how you do it — and making sure your entire team is aligned is key to success.
How Snap Can Help
At Snap, we’re committed to helping businesses like Lakey’s thrive by building strong, values-driven cultures. Our workshops are designed to engage your team in meaningful discussions about what matters most to them and to create a clear, actionable plan for fostering a positive work environment.
Whether your business is growing, merging, rebranding, or just looking to refresh its culture, our values workshops can help you navigate change and get everyone in gear.
Ready to strengthen your company culture?
